Refunds & cancellation
Refunds and cancellation
Short version: you can cancel any time and your website or app stays with you until the end of what you have paid for. Payments themselves are not refunded, with the exceptions below.
Cancelling
- Cancel in the app under Plan & credits, or email [email protected]. It takes effect immediately for future billing.
- Your plan, your websites, your apps and your credits stay as they are until the end of the period you have paid for. Nothing renews after that, and your websites and projects are permanently deleted at least 7 days later.
- You can switch to the Hosting plan instead, which keeps a finished website online at a lower price without AI changes.
Why payments are not refunded
Credits are spent on AI work the moment you ask for a build or a change, and on the time a project runs for you to test it, and hosting is provided from the first day of a period. For that reason payments for plans, extra websites and credits are final once processed, whether or not you used what you bought. Unused credits and unused days have no cash value, and deleting a website or app does not return the credits that built it.
The exceptions
- A payment taken in error — for example a charge that lands after your plan was already cancelled, or the same period charged twice. Tell us and we return it.
- Our failure or withdrawal. If we cannot put right a sustained failure to provide what you paid for, or we withdraw Codgenie part-way through a paid period, we refund the unused part of that period pro rata.
- A change you do not accept. If we change the service or these terms in a way that materially reduces what you paid for, you may cancel and we refund the unused part of the period.
- Anything the law requires. Nothing here limits rights you have under applicable law that cannot be waived.
Credits inside your account
Credits are separate from money. They are used in proportion to the AI work actually done on each request, including a request you stopped or one that could not be completed. If you believe credits were used wrongly, write to us with the website or app name and the time; we check our records and correct genuine mistakes by adding credits back to your account.
How to ask
Email [email protected] with the email address on your account, the invoice number and what happened. We acknowledge within 48 hours. An approved refund goes back to the original payment method and usually appears within 5–7 working days, depending on your bank.
Contact
- Email: [email protected]
- Phone / WhatsApp: +91 99446 81840
- Ramanathapuram, Coimbatore, Tamilnadu, India - 641045